Terms of service
These terms govern access to and use of the Protocore platform. Where a signed master agreement exists with your firm, that agreement takes precedence. Last updated August 2026.
1. Access and accounts
Access is granted by invitation from an administrator. Accounts are personal: credentials and multi-factor devices must not be shared. You are responsible for activity carried out under your account and must report suspected compromise immediately.
2. Subscription and seats
Each workspace is provisioned with a seat allowance agreed in your contract. Additional seats may be requested and are subject to approval and any applicable fees. Fees are invoiced in advance for the agreed term unless stated otherwise.
3. Acceptable use
You must not attempt to bypass access controls, probe or test the security of the service without written permission, upload malicious code, use the service to store unlawful content, or resell access without agreement.
4. Your data
You retain ownership of all content you upload. We process it only to provide the service and as instructed under the data processing agreement. On termination you may export your records, after which data is deleted according to the agreed retention schedule.
5. Intelligent assistance output
The platform can produce drafts and suggestions to support professional judgement. It is not legal, regulatory or audit advice. Suggestions require human review and approval before they enter a register, and you remain responsible for the accuracy and adequacy of your compliance programme.
6. Availability and support
We aim for high availability and will give reasonable notice of planned maintenance. Service levels, if any, are set out in your contract. Support is provided during business hours.
7. Confidentiality
Each party will protect the other's confidential information with at least the care it applies to its own, and will use it only for the purposes of the agreement.
8. Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, and total liability is limited to the fees paid in the twelve months before the claim. Nothing limits liability that cannot lawfully be limited.
9. Suspension and termination
We may suspend access where use threatens the security or integrity of the service or where fees remain unpaid after notice. Either party may terminate for material breach that is not remedied within a reasonable period.
10. Changes and governing law
We may update these terms and will notify account administrators of material changes. These terms are governed by the laws of Malta, and the courts of Malta have exclusive jurisdiction.
Contact
Questions about these terms: legal@protocore.pro.